Sales Skills: Communication: Telephone/Telesales Skills (1 day)

Course Overview

The rising cost associated with an outside sales team has encouraged many companies to develop the use of the telephone as a positive sales tool. It is often your first point of contact with new customers and a medium through which a significant proportion of the business relationship is conducted. Maximising its effectiveness requires both planning and strong interpersonal skills. This course will show how to prepare and control each telephone call to obtain optimum results. Delegates will build confidence and enthusiasm for handling telephone communications.

Audience

All sales and customer service staff for whom the telephone is a major vehicle for selling or promoting the company's products and services to existing and potential customers.