Home
  
How it works
  
About the quality of your course
 
Managed services
  
Promote CourseMonster
  
 
 
 
 
ISEB

ITIL Practitioner Certificate: Release Management

Course Code: ITIL-P-RM      Days: 3
Show all ISEB Courses
Scheduled Dates
Locations filtered. Show all UK course locations.
Request availability or book by selecting a date:
(e+) = Exam voucher included in course price
(e–) = Exam voucher not included in course price
» If (e+)/(e-) not displayed, please enquire
Central London
City
London (EC3) 27/10/08 £ 810
England
Manchester (Greater)
Manchester (OL10) 13/10/08 £ 835 (e–)
Manchester (OL10) 09/12/08 £ 835 (e–)
Manchester (OL10) 23/02/09 £ 835 (e–)
Prices exclude VAT.
Why do prices vary? Using CourseMonster, you search the schedules of over 100 training companies in one convenient location. Choose the city, date and price that best suits you.
Have questions or need a better city/date? Ask now.
On-site/international quote? Ask now.

Course Overview

This is a practical course and consists largely of syndicate work and exercises with the necessary ITIL theory for the examination. The Release Management Practitioners course prepares delegates for the Practitioner Certificate in Release Management. This course and the lecturers who deliver the course are all accredited by the ISEB.

Audience

This course is designed for practitioners already experienced in Release Management looking to achieve the Certificate for their own development and for those less experienced, wanting to learn more about Release Management.

Examinations

On the third day of the course, the delegates sit a one-hour multiple choice and one-hour written examination. Successful delegates receive the ISEB IT Service Management Practitioner Certificate in Release Management.

Prerequisites

A pre-requisite for this course is the IT Service Management Foundation course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Practitioners course.

Course Outline

Introduction

  • Goals, objectives and scope
  • Continuous Service Improvement
  • Planning to Implement

Basic Concepts

  • Release Policy
  • Definitive Software Library
  • Definitive Hardware Store
  • Types of Release

Roles and responsibilities

  • Skills
  • Interfaces

Release Management Process

  • Release Planning
  • Designing and developing
  • Building and configuring
  • Testing and acceptance
  • Rollout planning
  • Communication, preparation and training
  • Distribution and installation
  • Benefits, costs, problems
  • Key Performance Indicators and reporting
  • Standards

Tools

  • Change and Configuration
  • Build management
  • Software configuration
  • Distribution and auditing


This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.




How to make a booking for the ITIL-P-RM course
 
  CourseMonster books thousands of public training courses, classes and boot camps both in London and throughout the UK including: Berkshire, Birmingham, Bristol, Bournemouth, Bucks, Cambridge, Derby, Devon, Edinburgh, Glasgow, Hampshire, Ipswich, Leeds, Leicester, Luton, Manchester, Middlesex, Milton Keynes, Norfolk, Nottingham, Reading, Surrey, Sussex, Tyne and Wear, Midlands and Yorkshire. Topics range from software to administration and development.  
     
CourseMonster® Patent Pending © SeaKom, All Rights Reserved - Channel partners with Business Training Partnership