Coaching Skills (2 day)

Course Overview

Development of the team is no longer something which can be abdicated to a training department. Increasingly, the line manager is responsible for the development of the individual and therefore coaching has become a vitally important skill. This course has been designed to equip managers with the ability to coach their staff to greater levels of competence and confidence, and thus boost long-term performance.

Audience

For managers and supervisors who want to develop their staff and enhance workplace performance.

Skills Gained

Delegates will learn how to:

• Identify the appropriate management style for coaching and be able to use the right techniques to get the results
• Set coaching objectives which are measurable and activity based
• Develop competence and confidence through facilitating conversations
• Structure your coaching sessions and deliver quality feedback to your staff
• Take corrective action in more difficult situations.

Course Outline

• What is coaching and where does it fit in the organisation?
• A four part coaching model designed to take you from preparation to feedback
• Setting coaching objectives - SMART goals
• Understanding what to coach - knowledge, skills and attitude
• Chunking the learning and creating a chronology
• Helping the staff member to "buy-in" to the coaching process
• The difference between "input" and "output" coaching
• Developing questioning techniques
• Facilitation techniques to develop output coaching styles and encourage discovery based learning
• What to do when things go wrong
• The GROW model for developmental coaching
• Running a practice session - what to brief and what to look out for
• Feedback - the key rules for coaches to follow
• Distinguishing between motivational and developmental feedback
• Conduct issues and how to tackle them
• Practical sessions involving coaching on workplace scenarios.

Coaching Skills (2 day) / S-CS-2