IBM

Lotus Notes 6/6.5: Helpdesk Support

Course Code: ND310 (Also known as: ND310GB)      Days: 3
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Course Overview

An instructor-led course to enable Domino and Notes end user support personnel to use available resources to find solutions to the most common Notes and Domino 6 end user errors, problems, and frequently-asked questions (FAQs).

Prerequisites

  • Moving to IBM Lotus Notes 6 (ND150) [for New Users]
  • Maximizing Your Productivity with IBM Lotus Notes 6 for Power Users (ND210) [for New or Update Users]
  • A minimum of three (3) months experience using Notes

Skills Gained

  • Introducing the Notes Infrastructure
  • Managing Notes IDs
  • Using Troubleshooting Resources
  • Managing and Customizing the User Environment
  • Introducing Domino Security
  • Managing Domino Databases
  • Introducing Mail Routing
  • Troubleshooting Notes Mail
  • Setting Up and Supporting Remote Notes Users
  • Setting Up and Troubleshooting Replication
  • Supporting and Troubleshooting Calendaring and Scheduling


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