Management Skills: Introduction to Management (3 day)

Course Overview

A three day intensive programme particularly suitable for the newly promoted manager or for those soon to assume a management role. The programme deals with people management issues with clear guidelines every step of the way. Tutorial sessions, case studies, practical exercises, presentations and evening syndicate work make this an action packed three days.

Course Outline

Your Role as a Manager

• The Functions and Responsibilities of Management
• Making the Change to Being a Manager

Reasons for Failure or Success

• Key Management Tasks and Competencies
• Leadership Strategies

Self Management

• Importance of Goal Setting
• Setting Objectives
• Time Management Priorities
• Managing Time, Yourself and Others

Delegation and Work Allocation

• When and How to Delegate

Motivating Staff to Better Performance

• Understanding Motivation
• How to Motivate Staff Today
• De-motivation Signs and Symptoms

Communication

• Improving Your Communication Style
• Assertiveness
• Key to More Effective Meetings
• Being an Effective Meetings Leader

Monitoring and Controlling

• Appraisals - Steps to Success
• Guide to Successful Counselling
• Disciplinary Procedures

Recruitment Procedures

• Training and Developing Staff
• The Managers Role and Training
• Establishing Training Needs

Problem Solving

• Problem Solving Process
• Decision Making in Teams

Management Skills: Introduction to Management (3 day) / IMAN