Management Development Programme

Course Overview

A three-day programme for experienced managers, designed to equip individuals for a more senior management role. The programme covers the issues facing management in todays competitive and widening market environment. The course is a balance of tutorial input, discussion of issues, current relevant case studies, individual study, group problem solving.

Course Outline

• The Senior Manager Today
• The Skills Needed
• Challenges Businesses Face
• Role of the Senior Manager
• Managerial Attributes
• Leadership Dimensions
• Qualities of Leaders
• Situational Leadership
• Strategic and Business Planning
• Strategic Planning and Why
• Developing a Business Plan
• Cascading the Plans for Action
• Managing Change
• Role of Project Management
• Critical Success Measures
• The Planning Cycle
• Recruiting the Right Staff
• The Recruiting Process
• Using Competencies and Selection Scoring
• Interviewing Techniques and Selection
• Validating the Recruitment Process
• Getting the Best from Staff
• The Need to Develop People for High Performance
• Identifying Training Needs
• Setting Development Plans and Monitoring Progress
• Role of the Manager in Staff Motivation
• Importance of Communication
• Key Communication Skills
• Making the Most of Meetings
• Power of Positive Language
• Assessing and Monitoring Performance
• Setting Clear Objectives and Targets
• Assessing and Appraising Subordinates
• Feedback and Monitoring
• Dealing with People Problems
• Discipline Measures
• Managing Time Effectively
• Taking Control
• Planning Aids and Techniques
• Controlling the Issues that Waste Time
• Using Delegation
• Recognising the Stress Issue