Communication Skills (2 day)

Course Overview

Ever feel that the people you need to communicate with are from another planet? When you finish talking are you often greeted with nothing more than rapid blinking and an embarrassed silence? Are your ideas just not heard in meetings only to be taken up when mentioned by someone else?

Skills Gained

The course enables you to develop business communications that make your point quickly, clearly and persuasively. You will learn how to structure your thoughts, analyse your audience's needs, develop key information and present it at the right level of detail so that it get the results you hoped for.

Audience

This course is valuable for those who want to strengthen their communication skills and enhance their ability to interact confidently with others.

Prerequisites

None.

Course Outline

• The key essential elements of successful and memorable presentations
• How to plan and prepare a clear and logical structure
• Practical ways to reduce anxiety and harness nervous energy
• Effective use of voice, expression and gestures for greater effect
• Understanding and building rapport with your audience
• Selection and effective use of visual aids
• Techniques for answering questions positively with confidence
• Developing self-confidence and creating your own personal style of presenting
• Creating an awareness of areas for further improvement