Management Skills: MaSTer Manager

Course Overview

The transition from being part of a team to leading one is not always an easy one. The supervisors of today are the senior managers of tomorrow; they need to be equipped with the tools to allow them to get the best from people.!

Skills Gained

Once the course is completed you will be able to:

• Understand the managing performance cycle
• Adopt qualities common to good managers
• Set objectives and priorities for each member of your team
• Delegate with greater confidence
• Balance the time spent between being task or people focused
• Motivate the individual and the team
• Counsel and coach for performance improvement
• Manage change effectively Key topics

Prerequisites

Is this Course right for you?

This programme develops the key skills necessary to gain the respect of the team they are leading.

Course Outline

Session 1:

• Setting the scene
• Introductions
• Clarity of programme purpose
• Individual/group objectives (exercise)
• Experiential process

Session 2:

• Good vs bad managers
• Why we respect the managers we respect
• Good v bad management practises
• Role modelling good management behaviours (exercise)

Session 3:

• What is management about?
• Understanding what is an objective
• What are you required to achieve in your work group?
• Setting team and individual objectives (exercise)
• Understand how to plan and the implications of planning
• Setting controls to keep you on track
• The managing performance cycle
• Establishing key performance indicators

Session 4:

• The core communication skills
• How we communicate
• How to listen actively
• Developing feedback techniques
• Improving our questioning skills (exercise)

Session 5:

• Setting priorities
• Importance v urgency model
• Setting parameters
• Establishing team priorities
• Establishing individuals priorities (exercise)

Session 6:

• Managing change
• Understanding how we react to change
• The transitional change model explained
• Establishing a change plan (exercise)

Session 7:

• The art of successful delegation
• Why delegation is important
• Where it all goes wrong
• What should and should not be delegated
• Practical exercise to develop the skills (exercise)

Session 8:

• Motivating your team
• Conclusions from Maslow, Herzberg & McClelland
• Three types of people and how to motivate each of them
• Analysing individual team members (exercise)

Session 9:

• Performance counselling
• The counselling model
• The appraisal process explained
• Questioning and listening skills
• Agreeing development plans
• Coaching skills