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Course Overview Mac OSX Support Essentials is a three-day, practical hands-on course that provides an intense and in-depth exploration of troubleshooting on Mac OSX. This Apple authorised course is designed to give you a tour of the breadth of functionality of OSX and provide the best methods of troubleshooting any issues that arise. Audience This course is for help desk specialists, technical co-ordinators, service technicians and others who support Mac OSX customers and users. This includes IT and helpdesk personnel in creative or publishing environments and technical personnel or power users who manage networks of OSX systems for their organisation.By passing the Mac OSX Support Essentials exam (9LO-401) either at Media Training at the end of the course or at your nearest Prometric testing centre, you are granted the Apple Certified Help Desk Specialist certification. Please call if you require further details. Course Outline INTRODUCTION - Overview of topics covered during the course and the certification process
INSTALLATION - Mac OSX installation process
- Common user issues
- Troubleshooting techniques regarding installation
USER ACCOUNTS - Creating user accounts
- Multiple users on OSX
- Troubleshooting common account problems
- FILE SYSTEMS
- The Mac OSX file system
- Formatting disk drives
- The file system layout
- File management in OSX
PERMISSIONS - The user and group permissions model as applied in OSX
APPLICATION ENVIRONMENTS - The differences between native, BSD,
- Java and Classic applications running on OSX
COMMAND LINE INTERFACE - Using the Terminal application
- Using BSD commands to accomplish simple administration tasks
NETWORK CONFIGURATION AND TROUBLESHOOTING - How to configure Mac OSX workstations to access network-based services
- Using the Network Utility tool to determine if the cause of a problem is on the workstation or on the network when a system is unable to access network services
ACCESSING NETWORK SERVICES - Using OSX to access network services
- Mail and web servers
- Directory based services
- Understanding common issues when accessing networking services
PROVIDING NETWORK SERVICES - Using OSX to provide network services
- Sharing files using AFP, SMB, FTP and HTTP
- Securing services using the Mac OSX firewall
PERIPHERALS - How peripherals are supported in OSX
- Using USB, FireWire and Bluetooth buses
PRINTING - Configuring and troubleshooting printing in OSX
STARTUP SEQUENCE - Troubleshooting the different stages of the OSX startup sequence
TROUBLESHOOTING - Using the troubleshooting flowchart
- Resources and practices to troubleshoot workstation problems
How to make a booking for the AOSX-101 course
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