Communication Excellence

Course Overview

The way you interact with others can be the key to your workplace success. Whether communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal competence can make or break your chances of successful achievement. This course teaches you how to capitalise on your existing skills, fine-tune your approach and build a strategy for communication with real impact.

Audience

Anyone who is responsible for building and managing influential relationships, particularly where polished communication and interpersonal skills really count.

Skills Gained

• Understanding of the attributes of a top relationship builder
• Ability to influence others and be assertive
• Different thinking styles, and discernment to implement them
• Building blocks for a relationship management strategy
• Confidence to banish fear and use the principles of positive psychology

Course Outline

• Understand and apply the skills necessary for communication excellence
• Learn new communication styles and increase rapport
• Craft your role - know accountability and impact
• Create a relationship management strategy that works
• Realise the importance of planning and process
• Build your knowledge bandwidth
• Apply the art and science of influence: body language and listening
• Understand push/pull relationships
• Enhance your professional image and personal capital
• Identify different thinking styles to be more persuasive
• Understand fear and positive psychology
• Manage challenging relationships under pressure
• Use questioning techniques to uncover needs and identify issues
• Achieve the best outcomes whatever the proposal, situation or personality
• Undertake exercises in communication excellence including 'The Trust Index' and the 'Key Influencers' mapping exercise

Communication Excellence / COM