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Course Overview This seminar will set out the practical steps the professional Facilities Manager needs to take to protect the business, the processes and procedures that need to be introduced and how to lodge these processes within the wider culture of the business. It will also address the need for ongoing maintenance of the plan to ensure its viability over time. Above all it will enable you to assess your current situation, appreciate your fiduciary and legal responsibilities, and understand who needs to be involved and where accountability rests! Audience - Facilities managers
- Estate managers
- Office managers
- Services contract managers
- Building managers
Skills Gained By attending this seminar you will learn how to: - Assess and measure the risk of incidents to your business
- Benchmark your existing business continuity plan against industry best practice
- Draft and implement a revised plan for your business
- Test the plan against various scenarios
- Integrate the plan into your organisation's process
- Build up a risk register and calculate the likely impact of risk
- Develop a media package for all eventualities
- Enhance the skills within your workplace to respond effectively to serious disruption
Course Outline 1. Why the need to protect your business? - Emerging threats
- Corporate survival
- Corporate accountability
- Competitive advantage
- Public sector accountability
- Cost of inaction
- People matter
2. Scenarios of failure - Fire
- Flood
- Electricity and utilities
- Telecommunications
- Internet failure
- Virus/hacker attacks on IT systems
- Data loss
- Loss of key personnel
- Industrial action
- Transport failure
- Asbestos or legionella contamination
- Major vandalism
- Loss or failure of sub-contracted FM services
3. Security, intrusion and disruption - Threat assessment
- Bomb or other catastrophic building failure
- Terrorism
- Evacuation
- Security breaches
4. Process, people and commitment - Pre-placement of authority for FM manager to take action
- Disaster financing
- Roles and responsibilities
- Structuring the BCP and related documents
- Harnessing information and use of IT
- Selling the message
5. Introduction to crisis management and disaster recovery - Identifying areas of potential risk
- Assessing impact of potential risk
- Ascribing risk management strategies to scenarios
- Drafting the business continuity plan
- Plan review
- Training nominated disaster recovery staff
- Testing the plan
6. The risk register - What should the register contain?
- Who should compile and maintain it?
- Source of data
- How to build up the picture
- Calculating the risk
7. A guide to successful FM business continuity - A practical aid to ensure a methodical approach to building your plans
- Implementing the plan
- Managing change
- Testing, developing and reviewing
- Integration into your organisation's processes
8. Crisis communications and PR - Developing a media package
- Assigning roles and responsibilities
- Handling the media
- Dealing with emergency services
9. Awareness and training - Preparation and implementation
- Communicating the plan internally
- Enhancing skills within the workplace
- Tracking change and introducing modifications
How to make a booking for the BC-DRF course
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