Management Skills: Managing people effectively

Course Overview

This course will enable you to bring the best out of the people you manage. Based upon sound people management principles, it provides ample opportunity to apply those principles to real life situations and has already helped hundreds of managers to manage their people more effectively. In addition to defining the key functions of management, subjects covered include motivational strategies, team building, delegation and communication.

The programme is intensive and utilises case studies, practical exercises and discussion, both in small groups and with the group as a whole.

Audience

This programme is very popular among managers who have had little or no formal management training, particularly:

• Newly-appointed managers
• Functional specialists now managing staff for the first time
• More experienced managers who have had little formal management training - or who simply want a 'brush-up'

Course Outline

Day one

Introduction and objectives

What is management?

• Structure and style
• Including an assessment tool to identify the current range of management styles
• Responsibility and accountability
• Producing results
• Managing teams
• Working with groups
• Developing individuals, assessing individual needs
• Practical exercise
• Delegates work to demonstrate the lessons learnt during this part of the agenda.

Generating motivation

• Factors that motivate
• Theories of Maslow and Hertzberg explained
• Minimising de-motivators
• Using reward structures
• Examining all opportunities managers have to use reward and recognition with their teams
• Motivational questionnaire
• Optional questionnaire included for managers to use with their teams upon return to work

Communicating effectively

• Walking the talk
• Reviewing company mission statements and their local application
• Handling dissension
• Recognising and dealing with the signs
• Delivering vision
• Communication case study
• Delegates examine a number of real situations to recognise the strengths and weaknesses present

Delegation

• What does it mean?
• Identifying the differences between delegating and assigning tasks
• Why is it beneficial?
• What can go wrong?
• Dangers of poorly delegated responsibility and how to avoid them
• Best practices in delegation
• Practical exercise
• Delegates work on a practical task during which the responsibility is delegated to a team

Day two

Effective team building

• What makes a successful team?
• Examining team types and behaviours
• How to build a successful team
• Practical exercise to match team styles and behaviours to projects and situations
• Stages of team development
• The dangers of cloning!
• Team leadership style versus traditional managment style

Performance management

• Dealing with poor performance
• Understanding the difference between standards, objectives, targets etc
• Delivering difficult messages
• Identifying situations which are sensitive and difficult to handle with hints and tips for easing the challenges
• Developing individuals
• Examining the options available to managers with performance management situations
• Supporting the team
• Ensuring that the team is supported during individual performance issues
• Performance case studies
• Delegates review case studies to prepare what they would do in each situation to support the team, task and individual

Managing change

• Dealing with change
• Understanding the change curve
• Communicating positively
• Linking communication to motivation
• Recognising concern
• Identifying reaction to change and dealing with it
• Empowering the team
• The benefits of involving others in change

Questions and answers

Review

• Course review and planning for the future
• Preparation and action plans for building on the skills learnt

Management Skills: Managing people effectively / HR-MPE