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Course Overview The course provides a general introduction to what is IT Service Management and how it can contribute to Business/IT alignment. Objectives To increase awareness of the need for change in service provision and to give an introduction to the ITIL(R) Service Lifecycle. The course helps to remove barriers and conflict and helps staff to work together for the benefit of the core business. Audience The course is aimed at all levels and functions within the total IT service development and provision life cycle. It is also of value to customers/end users who need to interface with the IT department. Overview of Service Management How Service Management can help establish a closer working relationship between IT service providers and internal/external customers in order to provide competitive edge to the core business. Service Lifecycle An overview of each stage of the Service Lifecycle: - Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The key processes within each stage will be outlined. Follow On Courses - Service Management in Action (SMIA) - Business Simulation course
- Service Management Foundation, Practitioner and Manager courses
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
How to make a booking for the ITIL-A2 course
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