Business Process Modelling

Course Overview

Framework for Business Improvement

A business consists of its processes - its success depends on the effectiveness of those processes. Yet many organisations do not fully understand their processes or how the processes can be improved.

Business process modelling provides an organisation with the opportunity to document, understand, analyse and improve its business processes. This can lead to significant gains in the performance of the business. Moreover, a thorough understanding of business processes is critical to the identification and development of effective systems.

Audience

Senior and line managers, consultants, business analysts and project leaders who are involved in improving the effectiveness of business processes or who wish to ensure that IT applications are built on a firm foundation of effective business processes.

Skills Gained

This course will enable delegates to:

• Establish the links between business strategy, objectives and issues and business processes.
• Use appropriate modelling techniques to represent existing processes.
• Evaluate the effectiveness of the processes.
• Model new, improved processes.
• Use the process model to identify IT system development opportunities.

Prerequisites

There are no formal prerequisites for this course although it is assumed that delegates have an understanding and experience of how businesses operate.

Course Outline

• Framework for Business Process Modelling
• Why do we analyse business processes?
• Business involvement.
• Zachman framework.
• Business strategy and the lead into process modelling
• Purpose of business processes.
• Issues and problems.
• Process modelling techniques
• Approaches - top-down to event-driven.
• Pros and cons of common techniques.
• As-is modelling.
• Roles and responsibilities.
• Process analysis
• Evaluating the as-is processes.
• Process metrics.
• Defining the new processes - to-be modelling.
• Checking the design.
• Implementing the change
• IT as an enabler of change.
• Integration of the process modelling and system development projects.
• Scoping the area of change.
• Business implications of change.