i-Net+ Certification

Course Overview

Your customers are being encouraged to use your internet sites to find information and complete transactions with your organisation so they need a high level of support. However loyal your customers, they will go elsewhere if your web site keeps crashing or they keep getting error messages.

To provide an excellent service to your customers and your internal users, your network technical support staff need to understand the support issues to be able to diagnose and solve problems efficiently.

This course will give your technical support staff the skills and knowledge they need to respond quickly and efficiently to the demands of supporting internet and intranet systems.

Audience

This course has been developed specifically for delegates who have the responsibility for installing, maintaining and troubleshooting Internet and Intranet systems.

Skills Gained

This course will enable delegates to:

• Explain the structure and function of the Internet.
• Understand and implement the TCP/IP protocol.
• Understand and configure major Internet services.
• Secure Internet services.
• Create a basic web site using HTML.
• Recognise e-commerce issues and technologies.
• Troubleshoot and test systems.

Examinations

This course helps to prepare delegates to pass the i-Net+ certification exam.

This is also a core Certified Internet Webmaster requirement.

Prerequisites

Network+ Support Skills

Course Outline

Introduction and Internet structure

• History and development of the Internet.
• Routers and other Internet devices.
• Internet backbones.
• Connecting to the Internet.

TCP/IP

• The TCP/IP protocol suite.
• Configuring TCP/IP.
• DHCP and automatic configuration.
• Host names and FQDNs.
• NetBIOS name resolution.

Web Service (HTTP)

• Client configuration.
• Server configuration.
• URLs.
• Search engines.
• Plug-ins and multimedia extensions.

Internet mail (SMTP, POP3 & IMAP)

• Client configuration.
• Server configuration.
• Encoding using MIME and Uuencode.
• List servers.

News Service (NNTP)

• Client configuration.
• Server configuration.

File Transfer Protocol Service (FTP)

• Client configuration.
• Server configuration.

Other Services

• Telnet clients and servers.
• Directory services (LDAP).
• Database services.

Security

• Proxy servers.
• Firewalls.
• Virus protection.
• Encryption - private and public keys.

Development

• Compare development languages.
• Database connectivity.
• HTML language.
• HTML editors and tagging.

Business concepts and e-commerce

• E-commerce servers.
• Legal and regulatory issues.
• Securing domain names.

Troubleshooting and testing

• Tools and techniques.