Human Resources Skills: Performance Management (2 day)

Course Overview

Best practice organisations recognise that Performance Management (PM) is not simply another means of getting people to comply with objectives cascaded down from above. It is more a joint process requiring managers and team leaders to identify with individuals or teams what support they need. Development is critical and comprehensive training in PM activities should be given to all those who will be using it. All too often such schemes do not work as well as they should. This course addresses the ways in which you can ensure your PM scheme achieves what it sets out to do and avoids the common pitfalls.

Audience

Line management and HR staff who are involved in making the performance management process an effective management tool.

Skills Gained

By the end of this course you will be conversant with how performance management can help your organisation achieve its business objectives:

• what PM can really achieve when done well
• how competencies fit into PM
• how to write and agree stretching performance standards and performance goals
• the advantages of personal development plans
• the process of identifying and rectifying skills gaps
• how to coach and mentor different staff

Course Outline

Performance management

• what a good performance management system can really achieve
• factors preventing success
• making performance management a core activity for managers
• linking performance management to strategic organisational goals
• implementing performance management in the 'real world'

Organising a performance management system

• competency frameworks and their role in performance management
• creating job profiles and performance standards
• creating a GAP analysis
• personal development plans (PDP)

Performance review

• giving regular and constructive feedback on performance
• writing and agreeing objectives
• planning performance review discussions
• skills of conducting effective discussions
• handling difficulties
• the importance of follow-up

Developing performance

• aspects of improving poor performance
• using mentoring and coaching appropriately
• action planning

Human Resources Skills: Performance Management (2 day) / PERMAN