Project Management: People Management Skills (2 day)

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Course Overview

The most important resource on any project is the project team, but that in itself can be problematical for the unwary. Volatile team member numbers, part-time resources, matrix management, and seniority issues can all conspire to thwart the unprepared.

This course provides a unique opportunity to improve self-understanding, to understand how you relate to others, and to assess your personal effectiveness when managing others. Motivation, leadership, delegation, coaching, team building and problem solving skills are all identified and developed.

Audience

This course is for managers or team leaders of all levels who are likely to be involved in the creation and/or management of people in project teams. The course provides a substantial insight into the attendee's own personal style and approach to management, why it works with some team members yet is far less successful with others. Armed with this insight, changing one's style can be a controlled exercise with high prospects for success.

Skills Gained

• understand the likely issues involving projects and people
• appreciate their own personal strengths and those of others
• build teams quickly and efficiently
• recognise the leadership requirements necessary in a variety of project situations
• understand the importance of interpersonal communications
• appreciate the skills required for effective delegation
• coach team members in the acquisition of new or enhanced skills
• negotiate to achieve success in project related situations
• handle typical management situations appropriately

Course Outline

Management Styles

• Recognising personal management styles
• Different behaviour patterns under pressure
• Effect of manager's style on staff
• Considering the right style of management
• Behaviour modification and its significance

Motivation

• What is it
• How it affects team members and teams
• Recognising demotivation
• Base theories of motivation
• Improvement techniques

Task Initiation and Delegation

• The barriers to delegation
• Why managers need to delegate
• What to delegate
• How to delegate

Negotiating Skills

• The 6 stages in the negotiating process
• Preparation techniques
• The way people behave during negotiations

The Nature of Leadership

• Differences between leadership and management
• Different leadership styles
• Recognising what team members look for in a leader
• Varying leadership styles to suit individuals and tasks

Coaching

• What is coaching
• When it should be used
• Its motivational effects
• Setting things up
• The coaching session
• Subsequent reviews

Team Building

• The numerical profile of a project team
• Its impact on the creation and maintenance of a team ethos
• Interaction between team members
• Effects on team performance
• Dealing with Joiners and Leavers

Problem Solving

Applying management techniques for problem solving in a team environment

Management Situations and Action Plans

• Preparation to deal with team members' or general management issues
• Confronting the situation via face to face interviews
• Planning the future

Parctical Exercises

Practical exercises are undertaken throughout the course to facilitate understanding of the principles discussed and to gain an appreciation of the value of effective inter-personal communication

Project Management: People Management Skills (2 day) / PMPMS2E