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Course Overview Negotiation is an essential skill not only for a sales environment but in any workplace because it takes place continuously. To negotiate successfully you need a game plan - your ultimate aim and strategy for achieving it. If you prepare thoroughly before a negotiation you will increase the success in any buying relationship whilst supporting the needs of the seller. Audience For managers and any other professionals who negotiate with staff, suppliers, clients and colleagues - both inside and outside their organisation. Skills Gained Learning objectives - Understand the implications of different approaches to negotiation
- Approach negotiation situations with confidence
- Influence win/win outcomes
- integrate the negotiation skills into a management role
- Understand the importance of building long-term relationships through using supportive negotiation strategies
Course Outline - How to generate a win/win outcome - even when the other party is showing no interest in achieving that
- Explore different approaches to negotiation and when to use them
- How to prepare for the negotiation and how to establish your limits and boundaries in advance
- Creating a game plan and learning to think on your feet to demonstrate a flexible approach
- How to open a negotiation assertively and build instant rapport with your client
- What to do during negotiations - use of questioning techniques, focussed listening and the ability to pick up signals and act on them during negotiations
- Techniques for persuading and encouraging agreement based on mutual interests
- Value and cost - the key differences
- Understanding negotiation currencies.
- How to close a negotiation successfully and know when to stop!
- Analysis of your approach and attitude to negotiation. Are you competing too much? Are you building trust and valuing long-term relationships
- How to handle tricky tactics and how to stay emotionally neutral
- Role play exercises, analysis and feedback
- Individual action plans to achieve results through effective negotiation
How to make a booking for the PD-NS-2 course
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