Conflict Resolution Skills: Dealing with Difficult People (For all staff) (1 day)

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Course Overview

This course provides a practical guide on how to handle difficult people and situations effectively. Delegates will learn how to understand other people's behaviour and how to react assertively when faced with difficult, aggressive or uncooperative people.

Those who attend this course will have an opportunity to discuss their own experiences and learn how to be positive and assertive in a variety of different work situations.

Audience

PAs, secretaries, administrators, office managers, supervisors etc. who have experienced difficulties when dealing with others and would benefit from a more assertive and confident approach.

Conflict Resolution Skills: Dealing with Difficult People (For all staff) (1 day) / BS-PD-DDS1