Management Skills: Managing People

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Course Overview

Managing others at work seems to be becoming more difficult. More than ever managers need to understand how they communicate and relate to all the people surrounding them on a day-to-day basis.

This practical two-day seminar enables participants to develop their own management style and establish how to effectively lead others. The seminar also helps participants to explore the essential skills of performance management and managing people through change.

Course Outline

DAY 1

WHAT IS MANAGEMENT?

• A definition of management
• Key roles and behaviours

YOUR LEADERSHIP ROLE

• A leadership framework
• Considering the people you manage
• Practical strategies and actions

DEVELOPING A MANAGEMENT STYLE

• Your personal areas of focus
• Developing my management style
• Coaching to agree practical actions

THE MANAGER AS A MOTIVATOR

• What motivates people?
• What can I control?
• Empowering others to take action

DAY 2

A FRAMEWORK TO MANAGE PERFORMANCE

• Setting performance management into context
• The five key questions of performance management

TARGET SETTING AND PERFORMANCE MEASUREMENT

• Agreeing key business objectives
• Setting meaningful and effective targets

DEVELOPING PEOPLE

• The concept of skills and competencies
• Recruitment and selection methods
• Running effective performance review discussions

MANAGING PEOPLE THROUGH CHANGE

• The transition process
• Identifying the right support strategy
• Tackling the causes of stress

MANAGING COMMUNICATIONS

• The 'change star'
• Staying ahead of the grapevine - a systematic approach

Management Skills: Managing People / Managing