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West End
England
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This programme will enable managers to develop a range of skills, which can be used to maximise the performance of their people. Audience Newly appointed managers and team leaders. Course Outline Introduction & Objectives Being todays manager - Define the role of the manager
- Self assessment
- Setting standards for yourself and others
- SMART objectives
Breaking down barriers to communication - Perception
- Effective listening techniques
- The power of good questioning skills
- Body language and its influences
Practising motivation - How to energise yourself to motivate
- The theory of motivation
- What motivates others?
- Motivational tools
The art of feedback - Joharis window
- The definition of feedback
- Types of feedback
- The rules of giving and receiving feedback
Understanding poor performers - Why do we have poor performers?
- Distinguishing between skills, knowledge and attitude
- Understanding behavioural types
- Address assertive behaviour and its techniques in dealing with others
Follow On Courses - Progressive Management Skills
- Creative Thinking and Problem Solving
- Maintaining Motivation
How to make a booking for the MANINTRO course
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