Project Management: Managing Customer Projects

Course Overview

This course focuses on the business, commercial, planning and customer relationship skills needed for effective customer project management. It emphasises both the opportunity and the delivery stage. The training will equip project managers and consultants to effectively bid and deliver customer solutions profitably.

The course is highly practical using team based case study exercises and role plays. Delegates will work on a simulated project and undertake tasks involving opportunity analysis, project definition, pre-contract planning and a range of stakeholder role-plays.

Audience

Project managers who fulfil internal or external projects, also internal consultants, sales executives, account managers.

Skills Gained

• Translate a customer opportunity into a viable project
• Negotiate and agree the scope with the customer
• Contribute to the contracting process
• Apply planning techniques during the opportunity and delivery stages
• Maintain effective customer relationships throughout the delivery
• Effectively manage customer requirements and expectations
• Negotiate changes with the customer
• Handle risk, issues and crisis during the delivery
• Focus on the business and commercial aspects throughout the project

Project Management: Managing Customer Projects / PMMCP