Using market research to grow your business

Course Overview

As more organisations opt for non-hierarchical structures, staff have become empowered - which means they're more responsible and more accountable. The onus for enabling staff in this way rests with the manager. Their role is changing from task-oriented controller to leader, coach and mentor, bringing with it new responsibilities and skills.

This course will equip managers with these skill sets. You'll gain hands-on experience of putting the one-to-one skills model into practice: rapport building, counselling, training (tutoring), performance monitoring (confronting) and developmental coaching (career, networking).

Audience

Managers who want to empower and develop their staff more effectively through coaching and mentoring.

Skills Gained

• Change from a task oriented controller to people oriented coach
• Improve and manage staff development and performance
• Be aware of your own behavioural style and how this affects others
• The barriers to effective coaching
• Understanding the 'Coachee'
• Planning and follow up strategies - tools and techniques for the effective mentor

Course Outline

Day One

Introduction

• Reviewing course objectives
• Exploring and defining the coaching concept
• What it does and doesn't mean
• Management update: why there's a move from control to coaching

Mentoring Dynamics

• Listening and feedback skills: the basis of coaching and mentoring
• Coaching behaviours: enabling and disabling approaches
• Introducing the coaching skills model (a practical hands on session working in pairs and small groups)
• Building rapport
• Counselling
• Tutoring
• Performance monitoring
• Developmental coaching (career perspective)

Day Two

Hands-on Workshop

• Improving coaching technique and skills
• Adult learning styles and different methods for getting the message across
• Role-play and case studies combined into practical workshop

Dealing with Difficult People

• Assertiveness: expressing criticism constructively, how to respond to negative feedback
• Measuring effectiveness against a behavioural model
• Playback and feedback
• Non-verbal communication

Self-assessment and Self-audit

• Planning for improvement
• Guide to further development: materials, instruments and bibliography
• To print or download this outline, please click on the icon below:

Using market research to grow your business / 7071897