Support Training Courses

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England (52 Courses)
Jersey (4 Courses)
Scotland (9 Courses)
United Kingdom (3 Courses)

Wales (3 Courses)

Brand

Code

Days

Course Name

Apple	cm80673	3	Apple Mac OSX 10.6: Support Essentials 10.6 (Snow Leopard)
Apple	AMS254	1	Apple: Mac OS X 10.5 to 10.6: Support Essentials upgrade
Apple	cm68312	2	Apple: Mac OS X Support
Apple	AMS182	2	Apple: Mac OS X: Apple: Mac Support for PC Technicians
Cisco	WFM	4	Cisco: Deploying Workforce Management (WFM) for Cisco Unified Workforce Optimisation v8.3
Microsoft	CTX1264B	3	Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003: Support
Citrix	CXA-100-1I	2	Citrix XenApp 5.0: Providing Help Desk Support for Citrix XenApp
Supervisory Management	cm85440	2	Coaching Skills for Managers - including Action Plan Support Programme (APSP™)
CompTIA	APRST	3	CompTIA A+: Remote Support Technician (Mentor+)
Microsoft	M6427	3	Configuring and Troubleshooting Internet Information Services (IIS) 7.0 in Windows Server 2008
Microsoft	2505	2	Deploying Microsoft Office XP
Finance	1790024	1	Derivatives for Support Staff
Finance	CM9432	1	Financial Skills: Treasury: Treasury for Support Staff
HP	00115710	2	HP BladeSystem: Accredited Platform Specialist (APS) Servicing HP BladeSystem
HP	00143135	2	HP: Servicing HP ProLiant ML/DL/SL Servers (2010)
IBM	IBMSN78A	5	IBM System Storage N Series: Supporting IBM N-series
ISEB	IP-PPA	5	ISEB Advanced Certificate in Programme and Project Support Office (PPSO)
ISEB	IP-PPE	4	ISEB Certificate in Programme and Project Support Office (PPSO) Essentials
ITIL	ISS	5	ITIL ® v2: Managers Certificate: Service Support
ITIL	ITILOPSU	5	ITIL ® v3: Capability Certificate: Operational Support & Analysis
ITIL	HF428CR	5	ITIL& reg; v3: Capability Certificate: Operational Support and Analysis: Remotely Assisted Instructional Learning (RAIL)
ITIL	U8687CR	5	ITIL® v2: Manager for Service Support (RAIL - Remotely Assisted Instructional Learning)
Microsoft	2295	3	Implementing and Supporting Microsoft Internet Information Services 5.0 (IIS)
Ipanema	IPA0001	4	Ipanema: Operational and Technical Support (OTS)
Linux	144	4	Linux Administration and Support
Fujitsu VME	VMEL1	5	Linux Support for SuperNOVA Users [Part 1]
Microsoft	MS5118 MS5	5	Maintaining, Troubleshooting and Supporting Windows Vista Computers
Microsoft	cm78799	2	Microsoft Active Directory: Disaster Prevention and Recovery, From FSMO to forest: Windows 2000 2003 2008
Microsoft	2264	1	Microsoft Certified Desktop Support Technician: Exam Preparation for the MCDST Certification
Microsoft	cm80862	5	Microsoft SharePoint 2010: Updating Support Skills from SharePoint Server 2007 to SharePoint Server 2010
Microsoft	M50331	4	Microsoft Windows 7: Enterprise Desktop Support Technician
Microsoft	MW03-SUP	2	Microsoft Windows Server 2003: Support (for Helpdesk Staff)
Microsoft	MS2208	3	Microsoft Windows Server 2003: Upgrading Your Support Skills from Microsoft Windows NT 4.0
Microsoft	WVES	3	Microsoft Windows Vista: Enterprise Config & Support
Microsoft	cm64460	3	Microsoft Windows Vista: Maintaining and Troubleshooting Windows Vista Computers
Microsoft	5118B	5	Microsoft Windows Vista: Supporting Windows Vista and Applications in the Enterprise
Microsoft	MS5119	2	Microsoft Windows Vista: Supporting the MS Windows Vista Operating System and Applications
Microsoft	MS2272	5	Microsoft Windows XP Professional: Implementing and Supporting Microsoft Windows XP Professional
Microsoft	cm31402	2	Microsoft Windows XP: Supporting Application Users
Microsoft	cm31403	3	Microsoft Windows XP: Supporting Operating System Users
Microsoft	MS2262	2	Microsoft Windows XP: Supporting Users Running Applications on a Microsoft Windows XP Operating System
Microsoft	MS2261	3	Microsoft Windows XP: Supporting Users Running Microsoft Windows XP Desktop Operating Systems (3 day)
Microsoft	WINX2DTP	2	Microsoft Windows XP: Supporting Windows XP Desktop (2 day)
Microsoft	MS2261 MS2	5	Microsoft XP: Support Users with Windows XP Operating System
Nortel	CS1KSEBC	5	Nortel CS1K Rls 5.5: Support Expert Boot Camp
Nortel	CS1KSSBC	10	Nortel CS1K Rls 5.5: Support Specialist Boot Camp
Nortel	CPSSBC	5	Nortel Call Pilot Rls 5.5: Support Specialist Boot Camp
Nortel	CCSSBC	5	Nortel Contact Center Rls 6: Support Specialist Boot Camp
Nortel	ERSSSBC	5	Nortel Ethernet Routing Switches (ERS): Support Specialist Boot Camp
PA Secretarial	PS-TS2	2	Providing Administrative and Secretarial Support for Teams (2 day)
Customer Service	SSPT	1	Sales Support
CompTIA	APSBLADEFF	5	Servicing HP Blade Systems and CompTIA Server+: Fast track course (Bundle)
CompTIA	APSMLDLFF	5	Servicing HP ProLiant Servers ML/DL & CompTIA Server+: Fast track
Operating Systems	SIUE2SKL	2	Supporting IT Users Effectively (Helpdesk)
Apple	AMS175	3	Supporting Microsoft Windows 2008 Server for Mac OS X Technicians
Administration	OYB	2	Supporting Your Manager(s)
Personal Effectiveness	PA-SS1	1	The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff (1 day)
Personal Effectiveness	TM-SS	1	Time Management & Personal Effectiveness Skills for Support Staff
Fujitsu VME	NOVVM	5	Trimetra VME superNOVA System Management and Technical Support
Microsoft	2208	3	Updating Support Skills from Windows NT 4.0 to Windows Server 2003
	M50331	5	Windows 7, Enterprise Desktop Support Technician (previously M6293)

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